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Shipping Policy

Overview

All orders placed at allavida.com are processed and shipped from our fulfillment center. This Shipping Policy explains how we handle order processing, available shipping options, rates, tracking, delivery delays, and steps to take if a package is lost or stolen. By placing an order you agree to the terms outlined below.

Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During peak seasons, promotional sales, or unexpected high order volume, processing may take up to 5 business days. We will notify you by email if there are any significant delays.
  • Processing time is the time it takes to prepare your order for shipment. It does not include transit time once the package has left our facility.

Domestic Shipping Options & Rates

Domestic shipping refers to shipments within the United States.

  • Standard Shipping (USPS Ground / UPS Ground)

– Transit time: 3–7 business days after processing

– Rate: $5.95 flat or FREE for orders over $50

  • Expedited Shipping (UPS 2nd Day / USPS Priority)

– Transit time: 2 business days after processing

– Rate: $12.95

  • Express Shipping (UPS Next Day / USPS Priority Express)

– Transit time: 1 business day after processing

– Rate: $24.95

  • Signature Required or Insurance

– Signature confirmation and additional insurance are available for an extra fee at checkout.

  • Rates shown at checkout are final and may vary based on order weight, dimensions, and shipping destination. Any applicable taxes and fees are calculated at checkout.

International Shipping

  • We ship internationally to most countries. International transit times typically range from 7–21 business days depending on the destination and customs processing.
  • Shipping charges for international orders are calculated at checkout and vary by weight, dimensions, carrier, and destination country.
  • Import duties, taxes, customs fees, and brokerage charges are the responsibility of the recipient. These fees vary by country and are not collected by allavida.com. Please check your local customs policies before ordering.
  • Some products or ingredients may be restricted or prohibited in certain countries. It is the customer’s responsibility to verify that items purchased can be legally imported into the destination country.
  • allavida.com is not responsible for delays or returns due to customs inspections or refusals at destination countries.

Order Tracking

  • Once your order ships, you will receive a shipment confirmation email with a tracking number and carrier details.
  • Use the provided tracking number to monitor the delivery status on the carrier’s website.
  • If you do not receive a tracking number within 5 business days of placing your order, contact our customer support and we will investigate.

Delivery Delays

  • Occasionally deliveries may be delayed due to carrier issues, weather events, natural disasters, holidays, or other unforeseen circumstances.
  • If your tracking status shows an unexpected delay, please wait 48–72 hours and then contact us if there is no update. We will work with the carrier to locate your package and help resolve the issue.
  • We are not responsible for delays caused by incorrect shipping addresses provided by the customer. If you provide an incorrect address, additional fees may apply to reroute or re-ship the order.

Lost or Stolen Packages

  • If tracking shows a package delivered but you have not received it, please:

– Check around your property, with neighbors, and any safe places where the carrier may have left the package.

– Wait 48 hours in case of delayed scanning or misplacement.

– If still missing, contact our customer support with your order number and tracking information so we can open an investigation with the carrier.

  • For lost packages, we will file a claim with the carrier and assist you throughout the claims process. Resolution and timelines depend on the carrier’s procedures.
  • For stolen packages, carriers typically consider items delivered once marked as delivered. We recommend choosing signature-required delivery or purchasing additional insurance at checkout for higher-value orders.
  • allavida.com may require documentation (order number, tracking information, police report for theft where applicable, and any photos) to support claims. Our ability to refund or replace items may be limited if the carrier deems the package delivered correctly or if required documentation is not provided.

If you have questions or need help with an order, please contact our Customer Support team at support@allavida.com or through the contact form on allavida.com. We’re here to help.